💻 LESSON 15 — Email Communication for QA Testers
💻 LESSON 15 — Email Communication for QA Testers
🎯 Lesson Objectives
By the end of this lesson, you will be able to:
📧 write clear and professional emails;
💬 communicate politely with developers, managers, and clients;
📚 use common email vocabulary;
✍️ practise Future Simple (will);
🗣️ make polite requests and confirmations;
📝 write professional bug-report emails.
🌞 WARM-UP
Answer the questions.
How many emails do you usually send in one working day?
Do you prefer email or Slack/Teams? Why?
Have you ever sent an email to the wrong person?
What is the funniest email mistake you've ever made?
How quickly do you usually reply to emails?
Do you always read the subject line before opening an email?
Have you ever forgotten to attach a file?
Which is more stressful: writing an email to your manager or to a client?
What makes an email professional?
If your inbox had 500 unread emails, what would you do?
📚 NEW VOCABULARY
💬 USEFUL PHRASES
🎯 VOCABULARY PRACTICE 1
Match the words with the definitions.
The title of an email.
The person who receives an email.
A file sent with an email.
To answer an email.
To send an email to another person.
To make something clear.
To say that something is correct.
A polite ending.
🎯 VOCABULARY PRACTICE 2
🎯 VOCABULARY PRACTICE 3
Formal or Informal?
📖 READING
The Email That Started a Funny Bug
Emma worked as a QA tester in a software company.
One Monday morning she found a strange bug.
Every time users clicked the Login button, the website displayed a picture of a dancing penguin.
Emma immediately wrote a formal email.
The subject line was:
URGENT: Login Bug on Production
She carefully checked the recipient, attached screenshots as an attachment, and clicked "Send."
Ten minutes later, nobody answered.
Emma decided to reply to her own email with more information.
Still nothing.
Then her manager walked into the office laughing.
"Emma... you sent the email to Marketing instead of Development."
Emma looked at the recipient again.
"Oh no..."
She quickly forwarded the email to the developers.
One developer replied,
"Could you clarify how to reproduce the bug?"
Emma wrote detailed steps.
The team fixed the problem.
Before leaving work, Emma sent another email.
"Please confirm that the bug has been fixed."
Five minutes later she received a reply.
"Confirmed! The penguin has finally stopped dancing."
Emma smiled.
"Today was definitely more interesting than a normal Monday."
📖 READING COMPREHENSION
Answer the questions.
What bug did Emma find?
What was the subject line?
Who received the first email?
Why didn't the developers answer?
What did Emma do after noticing the mistake?
What did the developer ask her?
What did Emma clarify?
What happened to the bug?
What did Emma ask the team to confirm?
Why is the ending funny?
✍️ GRAMMAR
Future Simple (will)
🎯 GRAMMAR PRACTICE
Complete the sentences.
I __________ send the report after lunch.
We __________ forget the attachment.
__________ you reply today?
I think the developers __________ fix the bug soon.
Don't worry. I __________ help you.
She __________ forward the email tomorrow.
The client __________ receive the report this afternoon.
__________ they confirm the fix?
✉️ EMAIL WRITING
Situation 1
Write an email to a developer.
You found a bug.
Include:
subject line
greeting
description
request for clarification
polite ending
Situation 2
Write an email to your manager.
You finished testing.
Ask your manager to confirm the release.
Include:
attachment
confirmation
regards
🗣️ SPEAKING
Part 1 – About Work
How often do you write emails at work?
Do you always check the recipient?
Have you ever forgotten an attachment?
Do you prefer formal or informal emails?
What is the most important part of an email?
Part 2 – Discussion
Discuss the questions.
Are emails still important in IT?
When is email better than chat?
What makes an email professional?
How quickly should people reply to work emails?
What email mistakes annoy you the most?
🎲 POLITE OR IMPOLITE?
Choose the better sentence.
1
A. Send me the report.
B. Could you send me the report, please?
2
A. Explain this.
B. Could you clarify this requirement?
3
A. I need the file.
B. Could you please forward the file?
4
A. Answer me.
B. Please reply when you have time.
📝 FINAL TEST
Error Correction
Correct the mistakes.
I will sends the report tomorrow.
Please confirms the meeting.
I attached the file yesterday. (You want to refer to the email you're writing now.)
Will you to reply today?
I won't forgot the attachment.
✍️ HOMEWORK
Task 1 – Email
Write a professional email (120–150 words) to a developer.
Include:
subject line;
greeting;
bug description;
attachment;
request for clarification;
request for confirmation;
polite closing.
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